Terms and Conditions

Welcome to Blackbird, the home of expertly crafted custom guitars. Our commitment is to offer you an unparalleled musical experience through our products and services. By using the Blackbird website located at Black Bird, you're agreeing to comply with and be bound by the following terms and conditions of use:

  1. Usage: This website is intended for your personal and non-commercial use. Any misuse of the products or any conduct damaging to Blackbird or our customer community is strictly prohibited.

  2. Accuracy of Information: We take great care to ensure that our product descriptions, images, and pricing are accurate. However, typographical errors or inaccuracies may occur. We reserve the right to correct any errors and to change or update information at any time without prior notice.

  3. Pricing and Payments: All prices are subject to change without notice and are inclusive of VAT as per UAE regulations. We accept a variety of payment methods, and all transactions are securely processed.

  4. Shipping and Deliveries: We proudly offer shipping services both within the UAE and internationally. Delivery timeframes may vary and will be confirmed at the time of order.

  5. Return Policy: Your satisfaction is our priority. If you are not entirely satisfied with your purchase, you may return it within 30 days for an exchange or refund, provided the item is in its original condition.

  6. Privacy Commitment: We value your privacy. Please review our Privacy Policy, which outlines how we handle and protect your personal information.

  7. Intellectual Property: All content displayed on this website, such as text, graphics, logos, and images, is owned by or licensed to Blackbird and is protected by copyright laws.

  8. Limitation of Liability: Blackbird shall not be liable for any indirect or consequential loss or damage arising under these terms and conditions or in connection with our website.

  9. Law and Jurisdiction: These terms are governed by the laws of the United Arab Emirates, and any disputes will be subject to the exclusive jurisdiction of the UAE courts.

  10. Amendments: Blackbird reserves the right to amend these terms and conditions at any time.

Should you have any inquiries about our terms and conditions, please feel free to contact us at support@blackbird-guitars.com.