Return policy

Blackbird guitars - Return Policy for UAE Customers

Effective Date: 01/12/2023

Thank you for shopping with Blackbird Guitars. We want to ensure your satisfaction with every purchase. Please read our return policy carefully to understand your rights and obligations.

  1. Returns Eligibility:
  • Items must be returned within 14 days of the delivery date.
  • Products must be unused, undamaged, and in their original packaging with all tags attached.
  • Personalized and customized items are non-returnable.
  1. Initiating a Return:
  • To initiate a return, please contact our customer service team at info@blackbird-guitars.com or +971 58 500 49 50 to obtain a Return Confirmation.
  1. Return Shipping:
  • If eligible for a return, we will initiate a return request with our courier.
  • Ensure that the item is securely packaged to prevent damage during transit.
  • Tracking number and return confirmation will be provided upon collection.
  1. Inspection and Processing:
  • Once we receive your return, our quality control team will inspect the item.
  • Refunds or replacements will be processed within 7 business days after the inspection is complete.
  • Refunds will be issued to the original payment method.
  1. Refund Policy:
  • Refunds will not include the original shipping charges unless the return is a result of our error.
  1. Exchanges:
  • If you wish to exchange an item, please contact our customer service team to arrange the exchange.
  1. Cancellations:
  • Orders can be cancelled within 24 hours of purchase by contacting our customer service team. Though we are confident no one wants to cancel awesome products
  1. Damaged or Defective Items:
  • If you receive a damaged or defective item, please contact us within 48 hours of receiving the product to arrange for a replacement or refund.

Note: This return policy is subject to change without notice. Please check our website for the most up-to-date information.

Thank you for choosing Blackbird Guitars. We appreciate your business!