Shipping Policy

Thank you for choosing Blackbird Guitars for your musical needs. We want to ensure a seamless and enjoyable shopping experience for our customers, and part of that commitment involves providing clear information about our shipping policies.

Shipping Rates and Times:

  1. Domestic Shipping:
    • We offer shipping within the UAE at the following rates:
      • Standard Shipping: AED 60 (Ships within 1-3 business days)
      • Orders above AED 500 are subject to free shipping.
  2. International Shipping:
    • We welcome international orders! Shipping rates and estimated delivery times vary based on the destination. Please contact our team for delivery charges estimates and timing.

Order Processing:

  • Orders are typically processed within 1 business day after payment confirmation.
  • Customized or made-to-order items may require additional processing time. Please refer to the product description for specific details.

Shipment Tracking:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your shipment's progress using this number on our website or the carrier's tracking portal.

Shipping Carriers:

  • We partner with reputable carriers to ensure reliable and timely deliveries. The carrier used for your order will be specified in your shipping confirmation email.

Shipping Address:

  • Please ensure that your shipping address is accurate and complete. We cannot be held responsible for delays or failed delivery resulting from incorrect or incomplete address information.

 

Shipping Delays:

  • While we strive to meet our estimated delivery times, unforeseen circumstances (e.g., weather, customs delays) may cause delays. We appreciate your understanding in such situations.

Lost or Damaged Items:

  • In the rare event that your order is lost or damaged during transit, please contact our customer support team at for assistance.

By making a purchase on Blackbird Guitars, you agree to and accept the terms outlined in this shipping policy.

If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team at info@blackbird-guitars.com

Thank you for choosing Blackbird Guitars!